IP Democracy: Navisite Update: Who Knows What's Going On

A bit of dark humor: I just got off the phone with my developer who suggested that the "worst-case" scenario is for him to fly to Boston, drive to Andover and physically retrieve the servers from Navisite so that we can obtain the back-up files. The mental image of this situation is quite amusing indeed.

I apologize to my regular readers for obsessing on the incredible, unbelievable failures of web hosting provider Navisite (Nasdaq: Navi). This has been one of the worst experiences of my professional career and so many things are popping for me right now, and so many people are trying to reach me, and Navisite has screwed up so many things for me at exactly the wrong time.

The status of Navisite's migration efforts: who knows? According to the company, it's making "progress" in bringing up the several hundred thousand web sites that it was responsible for, a line the company has been handing out since Saturday, so I have no faith that anything will happen today, tomorrow or the day after tomorrow. I wouldn't be surprised if Navisite didn't keep up this "problems will be solved soon" routine for weeks or months. I half-way suspect that Navisite believes if it just continues to offer the "any minute now" excuse, customers will simply melt away and they don't have to explain to anyone that they don't know how to bring up websites.

All I can do is set aside everything else I had on my agenda for this week and next week and rebuild my business, which totally and irretrievably sucks. At this point, I'm not even sure we can retrieve any of our files from Navisite, which is important because our back-ups were unfortunately on the servers the company is now holding hostage -- Alabanza supposedly had an excellent reputation for maintaining back-ups.

If blogging is light here, that's because I have more pressing things to do.

Posted by Cynthia Brumfield on November 6, 2007 7:19 AM to IP Democracy